Partridge Pre-Owned FAQs | Partridge

Absolutely. We take pride in our reputation for authenticity and quality. Our pre-owned watches are carefully sourced, authenticated, and serviced to meet our high standards. 

Before Partridge acquires a timepiece, it must pass a thorough assessment by our team of watchmakers. You can expect all watches from the Partridge Pre-owned collection to have undergone the following:

• Full assessment of the watch, including verifying the origin and authenticity of all of its components

• Ultrasonic cleaning

• Rigorous testing of all functions, time-keeping, power reserve and water-resistance 
  If required, our experts will perform a full service of movement and refinishing of the case and bracelet

While some pre-owned watches may come with the original box and papers, this will vary from timepiece to timepiece. The product description will indicate whether these items are included. Watches without the original box and papers will only be accepted into the Partridge Pre-owned collection if we are completely satisfied with the initial inspection.

Partridge uses the TZ Grading system for a general overview of the watch. Depending on the timepiece's type and era, further details on the condition will also be outlined.

Our confidence in quality assurance allows us to set a 12-month warranty for all Partridge Pre-owned timepieces. This warranty will cover and rectify any issues regarding the general health of the watch and its movement. Any evidence suggesting shock damage or misuse of the watch and general wear and tear of the case, bracelet/strap will not be covered by the warranty.

Should the timepiece still have some of its original factory warranty remaining, the balance of this warranty will be transferred to the new owner. If a timepiece has less than 12 months years remaining from the original factory warranty, Partridge-owned will cover the extra time required to satisfy an entire 12-month warranty period.

Please contact us here to book an appointment for a pre-owned purchase appraisal. The Pre-purchase inspection takes place with our watchmakers in Auckland and will take approximately two working days to complete once the watch has arrived. The process involves a full inspection and if we are satisfied with the outcome, our team will provide you with a quote. 

Please note that the watch caseback will be opened for examination. Should you choose not to proceed with the trade-in, our team will reseal and pressure test your watch and notify you once it is ready for collection.  

We would be delighted to invite you for a try-on experience in one of our boutiques. Partridge Pre-owned watches are available for viewing and purchase in our 112 Queen Street boutique. If you are based outside of Auckland please contact our team here to arrange a viewing.

The pricing of our pre-owned watches is determined based on factors such as brand, model, condition, rarity, and market demand. Our team of experts carefully assess each timepiece to set a fair price.

All sales of pre-owned watches are final, and we cannot offer refunds for change of mind. Occasionally, we may provide a quote to purchase the watch back from you, subject to completing our quality control checks.

Yes, we do offer a range of financing options for your convenience. Click here to learn more about our financing options and the terms available.